Frequently Asked Questions

Yes. Sales, returns, replacements and trade-ins run through one checkout. Repair jobs sit on the same order with a technician and an IMEI. Stock, suppliers and daily closing live in the same account, and your online shop uses the same products, so there is nothing to reconcile between tools.

Mobile phone shops, gadget and electronics shops, phone and laptop repair shops, trade-in and resale businesses, wholesalers and multi-store chains. It is built around devices with IMEI or serial numbers, and around repairs. Electronics stores can use it as it is, and clothing stores can sell by size and colour with some limits. It is not designed as a till for a grocery shop or a restaurant.

We quote by shop, and there is no public price list yet. Tell us how many shops you run and whether you want the online shop, and we will give you a price. You can start with a 15-day free trial before you decide. The pricing page explains how we quote and what every plan includes.

Yes. Gadgets POS has a 15-day free trial. Send the short request form and we will get in touch to set it up with you, or to show you a demo first if you prefer. Tell us which parts you want to try, such as repairs, trade-ins or the online shop.

No. Gadgets POS is cloud-based, so you can sign in from a web browser with nothing to install. There is also a desktop app for your till, which opens your cloud account in its own window. Both need an internet connection, because there is no offline selling mode.

Products can be imported and exported as CSV, including categories, brands and attributes, and prices can be updated in bulk. Customer and supplier lists cannot be imported, so those are entered in the system. Ask in your demo which of your current data can come across.

You can set your own repair stages, choose what each staff role can see and do, switch VAT on or off, set up receipt and label options and decide which parts of the web shop to use. Anything beyond the settings is a conversation, so tell us what you need when you start your trial.

Yes, if English and a web browser work for you. It is cloud-based, defaults to pounds and lets each business choose from 147 currencies, including GBP, USD, EUR, PKR, AED, INR, CAD and AUD, with your own tax name and rate. Currencies with three decimals, such as the Kuwaiti dinar, are not offered, and the online shop and its card payments follow the business currency. Screens are English only, with no local tax-filing or payment integrations outside the UK.

Yes. Sale, return, replace, trade-in and repair lines can sit on the same order and print on one receipt. Returns are marked faulty or not faulty, and you choose whether the item goes back into stock. A trade-in value nets off what the customer owes.

You can split one sale across cash, card, bank transfer and gift card, and the till records each part against the order. Customers can also pay on account: credit accounts take partial payments with a running balance. Payments on your online shop go through Stripe, Square, PayPal, myPOS or cash on delivery, depending on what you switch on.

Yes. You can print a receipt or email it to the customer as a PDF, and share it on WhatsApp from the receipt screen. WhatsApp receipts are rolling out: once you connect your own WhatsApp Business number, the receipt is sent as a PDF from your number. We are still improving it, so ask what is live for your shop.

Credit accounts let a customer pay part of a bill now and the rest later, with a running balance and an optional credit limit per customer. Gadgets POS does not create instalment or finance plans with a payment schedule, so it suits shop credit rather than layaway or EMI.

Yes. Gift cards and vouchers can be sold and redeemed at the till, and loyalty points can be earned by product or category, with tiers and printable loyalty cards. By default gift cards expire after six months and vouchers after one month.

Each repair is booked on the order with the device, its IMEI or serial number, a technician, a priority and an expected collection date. It then moves across a board with stages you define. Parts come from lab stock, extra costs can be added, and the job shows its cost and profit.

Yes. Parts attached from lab stock and any extra costs, including an external technician, build the job's cost, so profit shows against the price you charged. Lab stock is kept apart from the stock you sell, and a usage report shows what each repair consumed.

If you switch on the Repair section of your web shop, customers can browse your repair price list, book an appointment at a store of their choice and receive email confirmations and reminders. They can reschedule or cancel themselves, or choose a mail-in repair instead.

Not from the till. The repair board is for your team. Customers who book through your web shop receive appointment emails and reminders, but Gadgets POS does not send SMS messages or automatic status texts for repair jobs booked at the counter.

Yes. Serialised products keep one stock record per IMEI or serial number. You can scan an IMEI at the till, and a unit already in another open cart anywhere in your business is refused, which stops the same phone being sold twice. You can search an IMEI across sales, returns and trade-ins.

No. Gadgets POS records and tracks IMEI and serial numbers, but it does not check them against blacklist, iCloud-lock or carrier databases. If you check devices with a separate service, the IMEI you scan in Gadgets POS stays attached to the unit through sale, return or repair.

First in, first out. Each purchase creates a cost layer, and margin and profit are worked out from the layers a sale actually used. Stock is never deleted: it moves only through sales, purchase receipts, returns, trade-ins and recorded adjustments, so there is an audit trail.

Yes. You can switch between branches from one login, give each person their own permissions, and report per branch or across all of them. Each branch has its own stock and closes its own day, and bulk closing covers several at once. Stock moves between branches by request and approval.

Yes, by request and approval. A branch asks for stock or sends it, and the receiving branch accepts or rejects it, so stock moves only once accepted. Rejected requests are kept in their own tab, transfers can be printed, and branch-level reports show what each location holds.

Yes. Stock checks are done by scanning, and checked and unchecked items are valued separately so you can see the gap before you adjust anything. Keyboard-wedge scanners that type the code into the field are the usual choice. The 2D scanner we supply for £40 reads 1D, 2D and QR codes. We have not tested every scanner model.

Yes. At the till a trade-in is an action on the order: you value the device, the value nets off the sale, and the unit becomes sellable stock under its IMEI. Reports cover trade-ins by order, product and category. Gadgets POS does not look up market prices or check blacklists for you.

Yes, with the Sell section of your web shop. Customers choose a device and its condition, get a quote, pick a postage method and choose how to be paid: voucher, PayPal, bank transfer or cash. After inspection you can revise the price with a reason and photos. Gadgets POS does not create postage labels.

Yes. You can have your own branded web shop with Buy, Sell and Repair sections, store pickup and a store locator, set up with our team. It uses the same products and stock as your till and includes SEO tools for each product, category and page. Ask in your demo which sections suit your business.

No. Gadgets POS has its own web shop, but it does not list or sync stock on marketplaces such as eBay, Amazon or Back Market, or on Shopify. If you also sell on those channels, you manage that stock there separately and enter what you buy and sell in Gadgets POS as usual.

Yes. Create purchase orders with drafts and serial-number lists, receive stock into first-in, first-out cost layers, record supplier payments against a ledger and send items back as returns to supplier. A supplier can be linked to a tax rate that applies automatically on its purchase orders.

Yes, for their own operation. It handles serialised stock, credit customers with ledgers and limits, A4 documents, branch transfers, container shipments and bulk product import. It has no buyer portal, customer-specific price lists or EDI ordering, so your customers cannot order from you through it.

Yes, if container shipments are switched on for your business. You build a container, dispatch it, receive the boxes at your store, send sealed boxes on to shops and have each shop open and count them, with a purchase order created automatically. Box labels and comments are included.

Yes. We supply a 15.6-inch touch-screen POS terminal with Windows 11 for £270, an 80 mm thermal receipt printer for £80 and a 2D barcode and QR scanner for £40. All three together are £390. These are one-off prices, not monthly fees, and they are separate from the software, which we quote by shop.

Thermal receipts are supported at 58, 72 and 80 mm and on A4, with a cash drawer command. Zebra and DYMO label printers are supported for barcodes and labels, and keyboard-wedge barcode scanners work as typed input. We have not tested every model, so tell us your hardware when you start your trial.

No. Gadgets POS runs on your cloud account, so an ordinary Windows computer is enough, and it works with common ESC/POS thermal printers and keyboard-style barcode scanners you may already own. We have not tested every model, so tell us what you plan to use and we will confirm whether it works.

Yes. Gadgets POS can be used on a touch screen, and an optional on-screen keyboard can be switched on in Settings. We supply a 15.6-inch touch-screen terminal with Windows 11 for £270. It needs an internet connection, because there is no offline selling mode, in a browser or in the desktop app.

Yes. The desktop app is a window for your till that runs on your cloud account, so it needs an internet connection and has no offline selling mode. It has settings for receipt, A4 and label printers, and on Windows it prints receipts and labels to the printer port you set and can open the cash drawer. Ask us how to get it.

No. Gadgets POS runs in the cloud and needs an internet connection to take sales, so there is no offline selling mode, in a browser or in the desktop app. If your connection is unreliable, plan a backup such as mobile data on the counter computer, and tell us about it when you start your trial.

VAT follows your business setting, with your own tax rates and inclusive or exclusive prices. Used and refurbished products are kept VAT-free at the till, VAT applies to products marked new, and VAT can be switched on or off for your business. When VAT is on, receipts and A4 invoices show the VAT charged and your VAT number once you have added it. When VAT is off, no VAT is added to sales and no VAT amounts are printed.

Yes, in part. Used and refurbished products are kept VAT-free at the till, VAT applies to products marked new, and VAT can be switched on or off for your business. Gadgets POS does not work out the VAT due on your margin, print margin-scheme invoice wording or keep a margin-scheme stock book, so ask your accountant how to record and report it.

Reports can be downloaded as PDF or CSV, for example sales by order, product, category and customer, trade-ins, replacements, customer activity, payments received and out-of-stock lists. There is no direct link to Xero, QuickBooks or Sage, so you send the exports to your accountant.

Daily closing keeps the money from today's sales apart from funds held against reserved or open orders, and reconciles cash, card and bank. Bulk closing runs it across several branches at once, and daily or recurring expenses are logged alongside.

Access is controlled by roles. Each staff member sees and does only what their permissions allow, from hiding cost fields to blocking returns or price changes, and staff activity and sign-ins are logged. Your data is held in the cloud, not on the counter computer. Ask us any security questions before you sign up.