Everything a Phone and Repair Shop Needs in One System
Gadgets POS covers the till, the repair bench, stock and suppliers, trade-ins, your online shop and the end-of-day money in one system. Jump to a section below, or open a feature page for the detail. New here? Start with POS for mobile phone shops or see pricing. New to the trade? Our guides for phone and repair shop owners explain stock, repairs and trade-ins in plain terms.
Sale, return, replace, trade-in and repair on one order
A customer trades in an old phone towards a new one, returns an accessory and leaves a cracked screen for repair. That is one order in Gadgets POS, not three, and it is all on one receipt.
One order, one receipt
Sale, return, replace, trade-in and repair lines all sit on the same order. It prints as a single receipt, itemised by action, not as separate slips.
Faulty or not, marked on every return
Every returned item is flagged faulty or not faulty as it comes back, and you choose whether it goes back into stock, so restocking and refunds are never a guess.
Trace any IMEI
A traded-in device is logged against the customer you took it from, and you can search its IMEI across sales, returns and trade-ins to trace the unit.
No duplicate orders
Staff do not juggle a sale order, a return order and a trade-in order for the same visit. It is one order, start to finish.
Repairs, tracked from intake to collection on the same order
Booking a repair does not mean opening a separate ticketing system. It is the same order as everything else the customer does that visit, so nothing gets lost between two screens.
Book the job in seconds
Assign a technician and a priority the moment the device comes in.
IMEI or serial number on the job
The device's identity travels with the job from intake to collection.
Parts and extra costs, logged as you go
Attach the lab items a repair used, plus any extra cost on top, such as outsourced work or a call-out fee.
A board you control
Pending, in progress and completed by default, or define your own stages to match how your shop works.
Cost and profit worked out for you
Parts used plus extra costs build that job's cost, so profit is clear against the price you charged.
One receipt, not a separate repair slip
The repair prints alongside any sale, return or trade-in from the same visit.
Take a device in trade without opening a second order
A customer trading in an old phone towards a new one is one order, not two. The trade-in value nets straight off the sale, and the device you took in becomes stock under its own IMEI.
Trade-in and sale on the same order
Value a device, put it towards a purchase and check out, with no separate transaction to reconcile afterwards.
Customer and device captured together
Every trade-in is logged against the customer you took it from, not added to stock anonymously.
Search any IMEI
Search an IMEI across sales, returns and trade-ins to trace a specific unit.
Straight onto the shop floor
A traded-in device becomes sellable stock like anything else, ready for its own price and condition.
Sell, return or replace on one receipt
A customer buying something new and returning something old in the same visit should not mean two orders and two receipts. In Gadgets POS it is one order, itemised by action, printed once.
Barcode and IMEI scan checkout
Scan and go: line items and pricing add themselves.
Return or replace beside a new sale
Process every action a customer needs in one pass through the till.
Faulty or not, marked on every return
Each returned item is flagged faulty or not faulty, and you choose whether it goes back into stock.
Split payments, one balance
Cash, card, bank transfer and gift card in any combination, with credit accounts for customers who do not pay it all today.
Selling at the till
Everything a till needs, plus the order actions a phone or repair shop actually deals with.
Read more: Point of sale software for phone and repair shops · POS system for mobile phone shops · Gift cards, vouchers and loyalty
Barcode and IMEI scan checkout
Scan and go: line items add themselves, and a unit already in another open cart in your business is refused.
Sale, return, replace, trade-in and repair on one order
Every action a customer needs in one visit runs under a single order and prints on one receipt, with no duplicate orders to create by hand.
Mark returns faulty or not faulty
Each returned item is flagged faulty or not, and you choose whether it goes back into stock, so restocking and refunds are never a guess.
Split payments
Take cash, card, bank transfer and gift card in any combination on a single sale.
Credit accounts
Partial payments with a running balance and an optional credit limit for each customer.
Hold orders and come back
Park an order as pending, serve the next customer and finish the first one later.
Receipts that fit your printer
Print on 58, 72 or 80 mm thermal paper or A4, email a receipt as HTML with a PDF attached, share it on WhatsApp (sending it as a PDF from your own number is rolling out), or print a quote for a held order.
Repairs and the repair board
A board for every repair, not a note stuck to a monitor.
Read more: Repair management software · Repair workflow and Kanban board software · Phone repair shop software
Repair intake in one form
Capture the device, the fault, its IMEI or serial number and the customer on the order.
Technician and priority
Assign who is doing the work and how urgent it is, and filter the board by either.
Expected collection dates
Set a promised date and time for each job and filter for jobs due today.
Outside technicians
Log work done by an external technician against the job so the cost stays on record.
Parts from lab stock
Attach the exact parts a repair used from lab stock as you work, kept apart from the stock you sell.
Extra costs on any repair
Add costs beyond parts, such as outsourced work or a call-out fee, right on the repair.
Cost and profit per repair
Parts plus extra costs build the job's real cost, so profit shows against the price you charged.
Warranty templates
Attach your saved warranty terms to each repair instead of retyping them.
A board with your own stages
Pending, in progress and completed by default, or add, rename and reorder stages to match your bench.
Online booking and mail-in
Customers can book appointments with reminders or send a device in through your web shop.
Stock, IMEI and purchasing
Stock you can trust, down to the individual device, from supplier to shelf.
Read more: Phone shop inventory management software · IMEI and serial number inventory software · Purchase order software for phone shops
One record per IMEI or serial number
Each serialised unit has its own stock record, and you can search an IMEI across sales, returns and trade-ins.
Stock that can never be deleted
Stock moves only through sales, purchase receipts, returns, trade-ins and recorded adjustments, with the reason kept.
FIFO costing and margin
Each purchase creates a cost layer, and margin is worked out from the layers a sale used.
Reserved and available stock
See total, reserved and available quantities so a held unit is not sold twice.
Stock checks by scanning
Count by scanning, with checked and unchecked stock valued separately.
Branch transfers by request
A branch asks or sends, and the receiving branch accepts or rejects. Rejected requests stay in their own tab.
Container and box shipments
If switched on for your business, track containers from supplier to store to shop, with box labels and automatic purchase orders.
Purchase orders with serial lists
Raise orders as drafts, add IMEI or serial lists and receive stock into FIFO cost layers.
Supplier ledger and payments
Every purchase, payment and return against a supplier lands in one running ledger, and a supplier can be linked to a tax rate.
Returns to supplier
Send stock back and keep the return on the same supplier record.
Purchase planner
Pick a date range and see how much of each product you sold, to guide what to reorder.
Trade-ins and the sell-your-device website
Take devices in at the counter or online, and put them straight into stock.
Read more: Trade-in and buyback software for phone shops · A phone buyback website for your shop · POS for second hand and refurbished phones
Trade-in as an order action
Value a device at the till. Its value nets off the sale and the unit becomes sellable stock under its IMEI.
Trade-in reports
Report on trade-ins by order, product and category.
Sell pages on your web shop
Customers choose a device and its condition on your web shop and get a quote.
Postage and payout choices
Customers pick a postage method and how to be paid: voucher, PayPal, bank transfer or cash.
Revise the price after inspection
Change the price with a reason and photos, and the customer is told.
Instant quote section
Add an instant quote section to your pages with the page builder.
Abandoned trade-in reminders
An email reminds customers who left a trade-in basket unfinished.
Your online shop
A web shop in your own brand with Buy, Sell and Repair sections, set up with our team.
Read more: POS with an online shop for phone and gadget shops · Online repair booking software for shops
Buy, Sell and Repair sections
Switch on only the sections you need. They use the same products and stock as your till.
Themes and a page builder
Pick a template and a header and footer design, and build pages from sections such as hero search, categories, product lists, galleries and reviews.
Store locator and ratings
Show each store with its address and Google rating, and find the nearest branch by postcode.
Store pickup
Let customers collect their order from one of your stores.
Online payments
Take payments through Stripe, Square, PayPal, myPOS or cash on delivery, depending on what you switch on.
Customer accounts and emails
Customers can track orders, raise support tickets and receive order and appointment emails.
SEO tools for every page
Set titles, descriptions and robots rules per product, category and page, and add 301 redirects.
Multi-branch and staff roles
Run one shop or several from the same account.
Read more: Multi-store POS for phone and repair shops
Many branches, one login
Add your shops under a single login and switch between them from the switcher.
Role-based permissions
Roles carry hundreds of individual permissions, including rules that hide cost fields from certain staff.
Branch-level reporting
Filter every report down to one branch, or look across all of them.
Bulk daily closing
Run the daily closing across several branches in one go.
Stock transfers with approval
Move stock between branches through requests that the receiving shop accepts.
Staff and login logs
See who did what, and when they signed in.
Money, reports and closing
Close the till with confidence, and see what the shop earns.
Read more: Daily closing, VAT and expenses software · Sales, margin and profit reports for phone shops
Daily closing
Separates the day's sales from funds held against reserved or open orders and reconciles cash, card and bank.
VAT inclusive or exclusive
Set VAT per business, switch it on or off, and use your own tax rates and your VAT number.
VAT margin scheme support for second-hand goods
Used and refurbished products are kept VAT-free at the till, VAT applies to products marked new, and VAT can be switched on or off for your business.
Daily and recurring expenses
Log expenses as they happen, and let monthly business expenses post automatically.
Customer ledger and balances
Every customer's purchases, payments and credit balance in one ledger.
Sales reports
Sales by order, product, category, customer and repair, with returns netted off.
Margin and profit
Worked out from your FIFO stock layers each time you run the report.
Trade-in and replacement reports
Each order action gets its own report, not just plain sales.
Customer activity
See who ordered, paid, stayed active or went quiet, with balances and a CSV download.
Out-of-stock report
See everything that has run out and download the list to reorder.
PDF and CSV downloads
Download reports as PDF or CSV for your accountant.
Hardware and printing
Prints to the hardware phone shops already use, and we supply a touch-screen terminal, a receipt printer and a scanner.
Read more: Touch screen POS hardware for phone shops
Thermal and A4 printing
Receipts at 58, 72 or 80 mm, or A4 for invoices.
Cash drawer command
The till can send the command to open a cash drawer connected to your receipt printer.
Zebra and DYMO labels
Print barcode, price and repair labels on Zebra and DYMO label printers.
Barcode scanners
Keyboard-wedge scanners work as typed input. We have not tested every model, so tell us what you use.
Hardware we supply
A 15.6-inch touch-screen terminal for £270, an 80 mm receipt printer for £80 and a 2D barcode scanner for £40, all one-off prices.
Barcodes for stock without one
Generate and print barcodes for items that arrive without them.
Desktop app for your till
A desktop app that runs on your cloud account, so it needs an internet connection. On Windows it prints receipts and labels to the printer port you set.